Terms of Service

1. Agreement

These Terms of Service (“Terms”) form a binding agreement between you and Rootrender Technologies LLP, a limited liability partnership registered in India and the operator of Templiyo (“Templiyo”, “we”, “us”). By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Definitions

• Service: the Templiyo website, web application, and related features we make available, including template customization, rendering, and print or share flows.
• Account: the Templiyo account you create to use the Service.
• Subscription: a paid plan that gives access to the Service after any free trial.
• User Content: template configurations, branding, uploaded logos and signatures, and any other material you provide to the Service.
• Templiyo Materials: the Service itself, including the application, gallery templates, designs, code, documentation, and trademarks.
• Authorized Users: team members you invite to your Account under the roles Templiyo provides.

3. Eligibility

You must be at least 18 years old and able to enter into a binding contract under applicable law. If you create an Account on behalf of a business, organization, or other entity, you represent that you have authority to bind that entity to these Terms, and references to “you” include both you and that entity.

4. The Service

Templiyo lets you customize document templates and print or share them from inside Zoho Books. We connect to your Zoho account through Zoho’s official OAuth flow and render PDFs on demand. The Service evolves over time and we may add, change, or remove features.

5. Your Account

• Keep your login credentials confidential and use a strong, unique password.
• Provide accurate information at signup and keep it up to date.
• You are responsible for all activity that occurs under your Account.
• Notify us promptly at [email protected] if you suspect unauthorized access.

6. Team members and roles

Account owners may invite Authorized Users and assign them roles within the Service. The Account owner is responsible for ensuring that all Authorized Users on the Account comply with these Terms. Access and permissions are controlled by the roles set out in the application.

7. Free trial and billing

Templiyo offers a 14-day free trial. No credit card is required to start the trial. After the trial, continued access to the Service requires an active paid Subscription.

• Subscription fees are billed in advance on the schedule shown at checkout (for example, monthly, annual, or one-time).
• Current pricing is displayed on our website and may change from time to time. Any change to recurring pricing will apply only to renewals on or after the change, with prior notice where required by law.
• Payments are processed by our payment provider. By subscribing, you authorize the recurring charges set out at checkout until you cancel.

8. No refunds

All fees paid to Templiyo are final and non-refundable, including for unused portions of any billing period and for periods during which you did not use the Service, except where a refund is required by applicable law. You may cancel at any time, in which case you will retain access until the end of the current paid period and will not be charged for the next period.

9. Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for all applicable sales, use, value-added, goods-and-services, withholding, or similar taxes, other than taxes based on our income. Where we are required to collect such taxes, they will be added at checkout or to your invoice.

10. Cancellation and termination

You may cancel your Subscription at any time from within the Service. We may suspend or terminate your Account or access to the Service if you breach these Terms, if your payment fails and is not cured, or if we reasonably believe your use of the Service is fraudulent or harmful. On termination, your right to use the Service ends. We will handle your data after termination in accordance with our Privacy Policy.

11. Acceptable use

You agree not to:

• Use the Service for anything illegal, fraudulent, infringing, deceptive, or harmful.
• Use the Service to issue fraudulent, counterfeit, or misleading documents, or to evade tax, accounting, or regulatory obligations.
• Reverse engineer, decompile, scrape, or attempt to derive the source code or underlying ideas of the Service, except to the extent expressly permitted by applicable law.
• Attempt to gain unauthorized access to other accounts, the Service, or our infrastructure, or interfere with others’ use of the Service.
• Resell, sublicense, white-label, or otherwise commercially redistribute the Service without our prior written permission.
• Send spam, run unsolicited bulk communications, or violate any third party’s rights or the terms of Zoho or any other integrated service.

12. Your content

Your User Content belongs to you. You grant Templiyo a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, back up, and render your User Content solely as needed to operate, secure, support, and improve the Service for you. This license ends when you delete the content or close your Account, except for limited retention required for backups, security and audit logs, or compliance with law as described in the Privacy Policy. You are responsible for having all rights necessary in your User Content (including logos and brand assets you upload).

13. Templiyo Materials and intellectual property

Templiyo Materials, including the Service, the underlying software, the gallery templates we provide, the design system, and our trademarks, are owned by Rootrender Technologies LLP and protected by intellectual property laws. Subject to your compliance with these Terms and your active Subscription, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Templiyo Materials solely for your own internal business purposes. You will not copy, redistribute, publish, sublicense, resell, scrape, or use the Templiyo Materials to build or assist in building a competing product. All rights not expressly granted are reserved.

14. Third-party services

Templiyo integrates with Zoho Books. Your use of Zoho is governed by Zoho’s own terms and policies, and we are not responsible for Zoho or other third-party services. If a third-party service is unavailable, changes its API, or limits its features, related parts of the Service may also change or become unavailable.

15. Shared print links

If you generate a no-login share link to view or print a document, you are responsible for who you share it with and for keeping the link confidential. You can revoke or rotate that link from your Account at any time.

16. Availability

We work hard to keep the Service fast and available, but we do not guarantee uninterrupted or error-free operation. The Service may be unavailable from time to time due to planned maintenance, third-party outages, force majeure, or factors outside our reasonable control. We may add, change, or discontinue features.

17. Disclaimer

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Templiyo disclaims all warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and uninterrupted operation. You are responsible for confirming that invoices and other documents generated through the Service meet the legal, tax, and regulatory requirements that apply to you in your jurisdiction.

18. Limitation of liability

To the maximum extent permitted by law, Templiyo and its partners, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, goodwill, data, or business opportunities, arising out of or relating to the Service, even if advised of the possibility of such damages. Our aggregate liability for any and all claims arising out of or relating to the Service is limited to the greater of (a) the amount you paid to Rootrender Technologies LLP for the Service in the twelve (12) months preceding the event giving rise to the claim, or (b) INR 1,000.

19. Indemnity

You agree to defend, indemnify, and hold harmless Rootrender Technologies LLP and its partners, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Service in breach of these Terms, or your violation of any applicable law or third-party right.

20. Confidentiality

Each party will protect non-public information that the other party shares in connection with the Service using reasonable care and will use such information only as needed to perform under these Terms. This does not apply to information that is publicly available, independently developed, lawfully received from a third party without duty of confidentiality, or required to be disclosed by law.

21. Changes to the Service or these Terms

We may modify the Service from time to time. We may also update these Terms. If we make material changes to these Terms, we will notify you by email or in-app at least 14 days before they take effect, where reasonably feasible. If you continue to use the Service after changes become effective, you accept the updated Terms. If you do not accept them, your remedy is to stop using the Service and, if applicable, cancel your Subscription.

22. Governing law and jurisdiction

These Terms are governed by the laws of India, without regard to its conflict-of-laws rules. Subject to any mandatory consumer-protection rights you may have where you live, the courts at Kozhikode, Kerala, India have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

23. Miscellaneous

• Severability: if any provision of these Terms is held unenforceable, the rest remains in full effect.
• No waiver: our failure to enforce a provision is not a waiver of our right to enforce it later.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganization, or sale of assets.
• Entire agreement: these Terms, together with the Privacy Policy and any order forms or in-product notices we provide, form the entire agreement between you and Templiyo about the Service.

24. Contact us

For questions about these Terms, email [email protected]. Templiyo is operated by Rootrender Technologies LLP, India.